How can we help?
Find answers to common questions or reach out to our support team directly.
Reach our team for technical issues, account inquiries, or general questions.
support@sutraid.comResponse within 24 hours on business days
Browse our developer docs for API references, integration guides, and SDKs.
docs.sutraid.comGuides, API references, and quickstarts
Check the current status of SutraID services and view past incidents.
status.sutraid.comReal-time uptime monitoring
Frequently Asked Questions
How do I sign in to SutraID?
SutraID supports passwordless magic links, password-based authentication, and enterprise SSO (SAML 2.0 / OIDC). Enter your email on the login page and choose your preferred method.
I didn't receive my magic link email. What should I do?
Check your spam/junk folder first. Magic links are sent from mail.sutraid.com. If you still don't see it, try requesting a new one. Links expire after 15 minutes.
How do I reset my password?
Click "Forgot password?" on the login page, enter your email, and we'll send you a secure reset link. If you use passwordless login, no password reset is needed.
How do I set up SSO for my organization?
Navigate to Dashboard > SSO Providers and click "Add Provider". SutraID supports SAML 2.0 and OIDC with providers like Okta, Azure AD, and Google Workspace.
Is my data secure?
Yes. SutraID uses industry-standard encryption (AES-256, bcrypt for passwords, SHA-256 for tokens), TLS for all connections, and stores data in SOC 2 compliant infrastructure.
How do I delete my account?
Contact us at support@sutraid.com with your account email and we will process your deletion request within 30 days, in compliance with GDPR and CCPA.
Need Enterprise Support?
Get priority SLA, dedicated account management, custom integrations, and 24/7 support with our Enterprise plan.
Contact Sales